What are the techniques called that group members develop to control the behavior of others?

The correct answer is "norms" because norms characterize the unwritten rules and social expectations that emerge within a group to guide the behavior of its members. These norms develop organically as individuals interact and establish what is acceptable or unacceptable behavior within that specific context. They serve as a mechanism for maintaining order and cohesion within the group, ultimately influencing how members relate to one another and handle various situations.

Norms can encompass a wide range of behaviors and attitudes, such as communication styles, decision-making processes, and responses to conflict. Understanding group norms is crucial for supervisors and leaders, as these unwritten rules can significantly impact team dynamics and overall effectiveness.

The other options refer to more formal or structured methods of behavior management. Rules are specific statements of what is permissible or prohibited, while protocols denote established procedures or methods for carrying out tasks. Standards refer to agreed-upon levels of quality or performance, often used in professional contexts. While all these elements play a role in shaping group behavior, it is the norms that are primarily about the social control developed by group members themselves.